Serve Conscious

Feb 14 2022 10

Serve Conscious Podcast artwork

Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team.

Subscribe on Podcast Addict

Make Your Organization Into A Mindset-Generating Machine | Ep 122

Feb 14 2022 27 mins

Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that revealed how an instantaneous perspective shift can occur from a simple suggestion. You'll be amazed at the profound impact that the team's new mindset had on the physiolo

Your Workplace Mental Wellness Program | Managing Obstacles & Exploring New Possibilities | Ep. 121

Feb 10 2022 24 mins

It seems like there's a lot that can go wrong when implementing something like mindfulness, coaching, or any mental wellness modality into your workplace culture. You might be thinking, "What if everyone thinks it's weird ?" or "What if they don't like the facilitator?" or "What if they're tired of trainings and just don't wanna sho

How to Create The Right Mental Wellness Program For Your Workplace | Ep. 120

Feb 02 2022 26 mins

Do you do a one-off workshop or offer continuous support? Do you offer mindfulness, coaching or some other brain-tweaking modality? Do you bring in a third party or give your team the training to build an in-house program? If you're looking to begin a mental wellness program in your organization, these are good questions to be asking. Each organization has a unique culture wit

Your Customers & Team Are Mortal, So Respect Their Energy | Ep. 119

Jan 17 2022 34 mins

We live in a time where it never feels like there's enough mental energy to go around. A big part of my mission is certainly to help people build more of this energy so that can be happier, healthier and more successful. But on the other side of this equation is the importance of acknowledging the limited inner resources of others. You can make an extraordinary difference in y

De-stigmatize & Heal Your Feelings of Resentment in the Workplace | Ep. 118

Jan 04 2022 29 mins

Maybe you say "yes" to too much, or pick up the slack of negligent co-workers, or get pushed around by customers or managers. Feelings of resentment are probably one of the most common experiences in the workplace that nobody wants to deal with. Why? Maybe we don't like our resentful selves. We'd rather not feel so petty, grumpy and victimized as it concerns our

Guided Practice | Connect With Anyone By Experiencing Common Humanity

Dec 20 2021 12 mins

I think this is the perfect holiday practice and also has a profound impact on the people-management skills you need for true service (AKA: the part that really counts). I challenge you to practice it using the person in your life that you find most different from you, most difficult to understand, or just straight-up most annoying.This is a practice that uses visualization and int

How to Feel More Inspired to Serve This Holiday Season | Ep. 117

Dec 13 2021 25 mins

The holidays provide an opportunity to connect to the aspects of service that are truly meaningful to you. And this is the key to really serving to your highest potential: doing what makes YOU feel good (not just what you think you have to do). This episode shows you how to go beyond just the transactional job requirements of service and access your natural motivation to serve REGA

Why You Keep Taking Things Personally | Ep. 116

Dec 02 2021 30 mins

If a customer or colleague is being unkind, why do we insist on feeling personally attacked by it? Well, we're designed to. We can try as hard as we want to not take things personally, but we all know that never works. So what do we do? You're going to learn a much different approach to keeping your sense of self from getting affected by someone else's foul mood so y

Wanna Be Less Judgy? The Solution: Stop Trying NOT to Be Judgmental | Ep. 115

Nov 23 2021 25 mins

Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with? These ideas may just float by your mind and remain internal, or they'll slip out at the wrong time and wound a relationship. Either way, being judgmental might feel like it really gets in the way of your success and happiness. Be sure to listen to the end of this epi

A Caring Mindset...At Scale! | feat. Neal Woodson | Ep. 114

Nov 16 2021 57 mins

Loved having a dialogue-style session with my homie Neal Woodson, who was kind enough to return to jam out on some of our mutually-beloved topics like empathy/compassion, service cultures, dealing with difficult humans, and how to help professionals feel empowered to serve to their highest potential.Other questions we chewed on...Are we getting more empathetic/compassionate as a so